Back office · component sheet
States and controls
Every state name here is taken from the platform’s own contracts, not invented for the design. Ambiguity gets its own colour — it is neither a success nor a failure, and colouring it as a warning would be a lie.
Status families 16 families
Operation · reception
RECEIVEDREJECTED
Operation · ledger
NOT_SUBMITTEDSUBMITTINGCOMMITTEDLEDGER_REJECTEDOUTCOME_UNKNOWN
Operation · external decision
NOT_REQUIREDPENDINGCONFIRMEDFAILEDEXPIRED
Operation · workflow
OPENCOMPLETEDCANCELLEDRECONCILIATION_REQUIRED
Wallet gate
ACTIVEFREEZINGFROZENCLOSINGCLOSED
Reservation
ACTIVEPARTIALLY_CAPTUREDCAPTUREDRELEASED
Wager
RESERVEDSETTLEDCANCELLEDROLLBACK_PENDINGROLLED_BACK
Player account
PENDINGACTIVESUSPENDEDSELF_EXCLUDEDCLOSED
RG limit
APPLIEDPENDING_INCREASEPENDING_LIMIT_APPLIEDPENDING_LIMIT_EXPIRED_UNCONFIRMED
Reconciliation case
OPENTRIAGEDINVESTIGATINGAWAITING_FINANCEAWAITING_PROVIDERREMEDIATION_APPROVEDREMEDIATEDVERIFIEDCLOSED
Finding severity
CRITICAL_INTEGRITYDIFFERENCEINFORMATIONAL
Dual-control request
REQUESTEDAPPROVEDREJECTEDEXECUTED
Cash-desk intent
AWAITING_PROVIDERAWAITING_COMPLIANCEAWAITING_FINANCEAWAITING_CUSTOMERAWAITING_WALLETAWAITING_BANK_OR_CUSTODIANAWAITING_WALLET_DEBT_TREATMENTDEPOSIT_CONFIRMEDDEPOSIT_RETURNDEPOSIT_CHARGEBACKCANCELLED_PROVED_NO_PAYMENT
Bonus grant
AWARDEDACTIVECOMPLETED_CONVERTEDCOMPLETED_EXPIREDCOMPLETED_FORFEITEDCLAWBACK
Cashback window
ACCUMULATINGCOMPUTINGAWARDEDCLAIM_OPENSUPERSEDED
KYC case
CASE_OPENEDASSIGNEDACTION_PENDINGAWAITING_SECOND_APPROVALACCEPTEDACCOUNT_CLOSED
Semantic colour
#79A06B settled, verified, fresh
#D6A24B in flight, waiting on someone
#C4553C failed, refused, integrity broken
#A57BB5 ambiguous — outcome not known
#6F6451 inert, not applicable, closed
#E7B46F authorized and in motion — a human has acted
#C98A3C brand accent — wayfinding and links, never a status
Controls
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Callouts
Neutral — explains a rule of the system.
Accent — something the operator should know before acting.
Ambiguous — the outcome is genuinely unknown.
Critical — money or the licence is at stake.