Terms of Service
The agreement between Marsolab FZ-LLC and an operator licensing the Mars1 platform. It is a business-to-business contract; players are never party to it.
This document is a working draft. Each clause below states the commitment we intend to make; the binding wording will be settled with counsel before any agreement is signed.
- 01
Who this is between
Marsolab FZ-LLC as supplier and the operator named in the order form as customer. Mars1 is licensed to that legal entity, for the brands and markets listed there.
- 02
What we supply
Access to the platform modules in the order form, the environments they run in, and the support commitments set out below. Game content and payment rails are supplied under separate agreements with their providers unless we state otherwise.
- 03
What you are responsible for
Holding the gambling licences your markets require, your own terms with players, your marketing and its compliance, and the accuracy of configuration you or your team apply in the back office.
- 04
Data and who controls it
You are the controller of your players’ personal data. We process it on your documented instructions as set out in the data processing terms, and we do not use it for anything else.
- 05
Service levels
Availability targets, incident severities and response times are set out in the service schedule. Where we miss a committed target, the schedule sets out the remedy.
- 06
Money and the ledger
We operate the ledger that records your players’ balances. We do not hold your funds, and we will not move money on a single person’s instruction — including our own staff.
- 07
Changes to the platform
We may improve and change the platform. We will not remove a capability you rely on without notice and a migration path, and breaking contract changes follow the published deprecation policy.
- 08
Fees and payment
Fees, invoicing and payment terms are in the order form. Content and payment costs we pass through are itemised at cost.
- 09
Confidentiality
Each side protects the other’s confidential information, including your commercial figures and our technical design, for the term and afterwards.
- 10
Liability
Neither side excludes liability it cannot exclude by law. The remaining limits, and their exceptions, are set out here.
- 11
Term, exit and your data
How the agreement starts, renews and ends, and what happens on exit: an export of your data in a documented format, and a defined period before deletion.
- 12
Governing law
The law and the forum that apply, and how a dispute is escalated before it becomes one.
Draft — not legal advice and not yet reviewed by counsel. Do not rely on this text.